Home > Knowledge Base > Payment Questions > My Credit Card Does Not Work On Your Site

My Credit Card Does Not Work On Your Site

“Payment failed” by Credit Card is a common and complicated issue which can be caused by several factors. Please follow the steps below to find it out.


1. Does your card support international transactions?


2. Do you have sufficient balance in your bank account? You may check with your bank about adjusting your daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.


3. Is the status of your bank account normal?

If you still have issue please call your bank for further help.


4. Additionally please send a screenshot of page which indicates the error message to our Support Center. We will investigate it for you and offer you the solution.