Home > Knowledge Base > Warranty & Return > I Have An Incorrect Size Or Product In My order, What Do I Do?

I Have An Incorrect Size Or Product In My order, What Do I Do?

Please rest assured we check all items one by one before sending them to our customers. In the event you have received the wrong item/ size from us.

1. Contact us and provide clear photographs showing the associated item and/or its size measurement (please show a ruler or measuring tape next to the item), your order number, the SKU (product) number and a clear photo of the outer packaging.

2. We will review the case for you with our team

3. We will offer a solution.

Solutions:

-If we sent you the wrong item/size: We will either refund you in full to your wallet balance or dispatch an item with an alternative size (if applicable).

-If you ordered the wrong item/size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange. Shipping fees will be paid by the customer both ways. We will offer compensation as long as we receive the product(s), please kindly provide us with all associated tracking information.


Please Read our detailed Return and Warranty terms here.